In 2003 and 2007, the University Library participated in the Association for Research Libraries' assessment program, LibQUAL+. This assessment is intended to provide a measure of the value of library service quality across multiple academic and research libraries. The survey instrument measures library users' perceptions of their libraries' service quality and identifies gaps between minimal, desired, and perceived levels of service.
Our LibQUAL+ assessments enabled us to identify areas needing improvement, and allowed us to compare our service quality with other peer institutions, develop benchmarks, and incorporate best practices. Having this information allows us to be more responsive to users' needs and to provide services that are better aligned to users' expectations.
For more information about LibQUAL+ visit the ARL's LibQUAL+ website.